FAQ's

Shipping Options

We ship across Canada and the United States! We do our best to hustle and get your fits to the post office within 2 days. Shipment times will vary depending on location, customs or Canada Post. 

We offer a more economical shipping option for smaller orders.

WITHIN CANADA - Canada Post estimates 2-9 business days for shipping

Untracked shipment (available depending on weight of package) - $6 flat rate
*NOTE: there are not tracking numbers with this option and mui + kai will not be responsible for any late or lost packages.
Tracked shipment - $12 flat rate

WITHIN UNITED STATESCanada Post estimates 4-8 business days for shipping

Tracked shipment - $12 flat rate

mui + kai is not responsible for any duties or custom fees incurred upon delivery. 

 

EXCHANGE POLICY

Unfortunately we are not able to offer a refund on purchases. We can provide an exchange within 30 days if:

  • items are unused, unwashed and in the same original condition
  • you will be responsible for shipping costs